Skip to Questions

Library Answers - Ask a Question, Search for Information, Explore APU Libraries

Useful Tip: Type in a question or words that are related to your information need

Web of Science links are not working when I use Multi-Database Search.

When I click on one of the results, I get a page that says, "Starting a New Session." It then takes me to a search page rather than to the article I wanted to view.
Last Updated: Aug 10, 2011  |  120 Views
Topics: Databases

Was this helpful? 0   0


Web of Science recently switched to a new platform, and I've seen these session errors popping up a lot. I contacted technical support; they recommended clearing out my browser's cache and cookies and then re-doing the search, which seemed to fix the problem.

To clear your browser cache and cookies, follow these instructions: Then re-start your browser and repeat your search in Multi-Database Search.

Kimberley Stephenson, MLIS
Assistant Professor; Web Services Librarian
Azusa Pacific University
701 E. Foothill Blvd., PO Box 7000
Azusa, CA 91106
(626) 815-6000 x5770 |

Answered by Michelle SpomerBookmark and Share

Other Answers / Comments (0)

    email  Need help with a particular topic? Contact one of our subject specialists!

    Live Chat