If you have questions about downloading or installing the EndNote software, you should contact IMT at 626-815-5050 or support@apu.edu.
The library does have a librarian available to provide EndNote 20 assistance or instruction. Please contact Dave Harmeyer at dharmeyer@apu.edu or 626-815-6000 ext. 3255.
Also, the following guides and tutorials may help:
- 12-Page APU EndNote 20 Tutorial (PDF, updated 2-18-2022)
- How To Export Database Records into EndNote (LibGuide)
- How to use EndNote 20 in seven minutes: Windows
- How to use EndNote 20 in seven minutes: macOS
- EndNote Help Documentation
If you get a message that says your 30 day or 60 day trial is over and you need to provide it with a product key, the product key is located in the same folder you downloaded EN20Inst. The product key is in its own separate file called License.dat. When you click on this you should see something like this screen capture (for PCs):
Copy the alpha-numeric product key. Open your EndNote and when it asks you for the product key paste this number into the box using Control-V (Command-V for Macs). If this doesn't work call IMT at (626) 815-5050.